FYBCOM Business Communication MCQ: Mumbai University 2021

FYBCOM Business Communication MCQ 

Module – 1: Theory of Communication
Concept of Communication, Impact of technology Enabled Communication, Communication at Workplace, Business Ethics, Problems in Communication / Barriers to Communication, Listening

Module – 2: Business Correspondence
Theory of Business Letter Writing, Personnel Correspondence :
Module – 3: Language and Writing Skills
Commercial Terms used in Business Communication, Paragraph Writing,

FYBCOM Business Communication Semester II

Module-1: Group Communication
Interviews, Meetings, Committees and Conferences, Public Relations

Module-2: Business Correspondence
Trade Letters: Letters of Inquiry, Letters of Complaints, Claims, Sales Letters, Consumer Grievance Redreesed Letters, Letters under Right to Information (RTI) Act

Module-3: Language and Writing Skills
Reports and Business Proposals, Summarization, Tutorial Activities

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1. The head address consists of the _____ name, address, phone no. etc.
2. _____ has a legal significance.
3. _____ can be used for filing and referencing.
4. 6thJuly, 2011 is _____ style of writing the date.
5. July 6th 2011 is _____ style of writing the date.
6. The inside address consists of the _____ name, address, phone no. etc.
7. _____ is the complimentary greeting with which the writer begins the letter.
8. Salutation is placed on the _____ side of the letter.
9. _____ paragraph introduces the topic of the letter.
10. _____ paragraph consists of the main message of the letter.
11. _____ paragraph consists of suggested course of action to be taken by the reader.
12. The salutation and _____ correspond with each other.
13. The signature block consists of the sign of the _____.
14. _____ comes first in the British style of writing the dateline.
15. _____ comes first in the American style of writing the dateline.
16. Layout refers to _____ of the letter.
17. _____ paragraph means every line of the paragraph begins close to the left hand margin.
18. _____ paragraph means the first line of the paragraph begins four to five spaces away from the margin and rest of the lines begin close to the left hand margin.
19. _____ punctuation refers to no use of commas and fullstops.
20. _____ punctuation refers to use of commas and fullstops.
21. In _____ layout all parts of the letter from dateline to complimentary close are placed and the left hand side margin.
22. The dateline in full block form is placed on the _____.
23. Full block form uses _____ punctuation.
24. Full block form uses _____ paragraphs.
25. Full block form is _____ spaced letter.
26. The complimentary close in full block form is placed on the _____.
27. Semi–block form uses _____ punctuation.
28. Semi–block form uses _____ paragraphs.
29. The dateline in semi–block form is placed on the _____.
30. The complimentary close in semi–block form is placed on _____.
31. Semi–block form is a _____ spaced letter.
32. In modified block form only _____ is double spaced.
33. The dateline in modified block form is placed on the _____.
34. The complimentary close in modified block form is placed on the _____.
35. The paragraphs in modified block form are _____.
36. _____ is a programme which disrupts the normal functioning of your computer systems.
37. _____ transmits messages via computers connected on network.
38. _____ in a software that enables you to browse through and view web site.
39. _____ is a very detailed and precise systematic instruction that allows the computer to process data without human interventions.
40. _____ gives legal validity to a letter.

[Answers: (1)receiver, (2)dateline, (3)dateline, (4)British style, (5)American style, (6)receiver, (7)salutation, (8)left, (9)opening, (10)opening, (11)closing, (12)complimentary close, (13)sender, (14)date, (15)Month, (16)Plan, (17)blocked, (18)indented, (18)open, (20)close, (21)full block form, (22)left, (23)open, (24)blocked, (25)double, (26)left, (27)close, (28)indented, (29)right, (30)right, (31)single, (32)paragraphs, (33)right; (34)right; (35)blocked, (36)virus; (37)e–mail; (38)web browser, (39)software, (40)Signature]

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1. Communis means _____.
2. Good communication implies _____.
3. Feedback is readily given in an atmosphere of _____.
4. Shannon Weaver model is _____ communication model.
5. In _____ model, the speaker plays the primary role.
6. In _____ model, the receiver gives feedback.
7. _____ is the response given by the receiver to the sender’s message

[Answers: (1)to make common, (2)understanding, (3)trust, (4)linear, (5)Linear, (6)Interactive, (7) Feedback]

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1. Hearing is a/an _____ act.
2. _____ requires conscious involvement of the listener.
3. You cannot _____ properly when you are emotionally upset.
4. _____ listening, one has no awareness about the content of the message.
5. In _____ listening, the listener is not motivated to listen to the speaker.
6. Use of very difficult jargons brings about _____ barrier to listening.
7. In order to avoid _____ barrier, the listener should be sensitive to take into account the values of the speaker while interpreting an oral message.

[Answers: (1)involuntary, (2)Listening, (3)listen; (4)Superficial, (5) Ineffective, (6)linguistic, (7) cultural]

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1. _____ is an abbreviation of weblogs.
2. Blogs have a _____ of its own.
3. _____ are a major part of blogs.
4. _____ stands for Modular Object-Oriented Dynamic Learning Environment
5. Moodle is a tool for _____.

[Answers: (1)Blog, (2)voice, (3)Links, (4)Moodle, (5)E–learning]

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FYBCOM Business Communication MCQ QUESTION BANK Business Communication March 2022

1.       ‘Communicare’ means————–

1. To make common
2. Miscommunication
3. Reward
4. Communism

2. The process of sending message with the help of code is called______.

1. Decoding
2. Encoding
3. Feedback
4. Response

3.               is an abbreviation of WEBLOGS.

1. Feed
2. BLOG
3. Site
4. Web

4. ————stands for Modular Object-Oriented Dynamic Learning

1. MOODLE
2. MODEL
3. MODULE
4. MODAL

5. MOODLE is—————

1. E-learning
2. Electronic means
3. Method
4. Machine

6. INTRANET is________.

1. within organisation
2. International network
3. Facebook
4. E-mail

7. Vertical Communication is between________.

1. Subordinates
2. Equal status employees
3. Superior and subordinates
4. Same positions employees

8. Horizontal communication is also called——————————.
   1. Suggestion
   2. Lateral
   3. Resolution
   4. Order

9. A lower level employee giving  suggestion to superior is———————————.

1. Downward
2. Upward
3. Diagonal
4. Consensus

10. Read the following situation and answer the question given below it:

Experts’ advice to company: “Stop lavish expenditure on advertisement or get out of the market”.

Que. What type of communication is used here?

1. Consensus
2. Downward
3. Horizontal
4. Upward

11. Rumours and gossips are examples of

1. Formal
2. Horizontal
3. Official
4. Grapevine

12. Communication without words is——-

1. Non-verbal
2. Visual
3. Verbal
4. Oral

13. Efficient enterprises use———- channels.

1. Multiple
2. Two
3. Three
4. Four

14. Communication with the help of vocal cues is called _____.

1. Formal communication
2. Written communication
3. Paralanguage
4. Oral communication

15. Communication by touch is called .

1. Haptics
2. Proxemics
3. Oculesics
4. Oral communication

16. Offering money/gift to a person in power and authority for getting the work done is called

1. Bribery
2. Piracy
3. Copy right
4. Patent

17. Animals are tested to test the safety of consumer products is .

1. Ethical
2. Moral behaviour
3. Copy right
4. Unethical

18—————— is displaying honest behaviour at all times.

1. Patent
2. Integrity
3. Creative right
4. Copy right

19. When smooth communication gets affected, it creates .

1. Communication gap
2. Mutual understanding
3. Feedback
4. Response

20. Barrier means——————–

1. Rod
2. Obstruction
3. Barometer
4. Brigade

21. In Full Block letter format, the date  is placed in/on the—— –.

1. Right side
2. Center
3. Below signature
4. Left side

22. The correct way of writing complimentary close is .

1. Yours faithfully,
2. Your’s faithfully,
3. Your Faithfully
4. Yours’ faithfully,

24. Long form of CV .

1. Capital value
2. Curriculum vitae
3. Couse Venture
4. Clarity Value

24. Read the following situation and answer the question given below it: : “You have received a letter of appreciation for your excellent performance from your employer Suhana India Ltd.” Who has sent a letter of appreciation?

1. You
2. Receiver
3. Suhana India Ltd
4. Sender

25. Read the following situation and answer the question given below: “You want to leave your present job due to your personal problem. ” QUE. What type of letter will you write to your present employer ?

1. Resignation
2. Job Application
3. Statement of purpose
4. Acceptance of job offer

26. Lines of Communication is the same as the .

1. Area of communication
2. Paths of communication
3. Channels of communication
4. Cross-section of communication

27.                  is a form of non-verbal

1. Gesture
2. Letter
3. Speech
4. Interview

28. Some companies just talk about Corporate Social Responsibility (CSR) but do nothing about it. This is called .

1. Green Revolution
2. Green Washing
3. Green Effect
4. Green Impact

29.                expresses louder than the

1. Silence
2. Written communication
3. Formal communication
4. Grapevine

30. People with different time schedule of work often face barrier to

1. Physical
2. Psychological
3. Cultural
4. Language

31. The inside address consists of————–

1. Sender’s
2. Receiver’s
3. Speaker’s
4. Listener’s

32.                is the greeting with which the writer begins the

1. Date
2. Letterhead
3. Salutation
4. Inside address

33. Read the following sentences and state in which part of the letter can these sentences be included? ” I have received your job offer letter. I am glad to accept your job offer for the post of an Officer in your company”.

1. Introductory
2. Concluding
3. Middle
4. Closing

34. The letterhead consists of———— name, address etc

1. Receiver’s
2. Sender’s
3. Speaker’s
4. Listener’s

35.                has a legal significance.

1. Date
2. Salutation
3. Inside address
4. Subject line

36. Communication is————–

1. One-way
2. Two-way.
3. One-way and Two-way .
4. Time-consuming

37. Receiver of a message—————

1. Decodes
2. encodes.
3. need not respond to
4. need not interpret

38. Social media create—-

1. Virtual
2. Vicious
3. Real
4. Vain

39———- allows you to talk to strangers.

1. Facebook
2. Twitter
3. Blog
4. WhatsApp

40. When there is common agreement of opinion among a group of persons it is known as________.

1. Suggestion
2. Resolution
3. Consensus
4. Order

41. When there is an exchange of communication (related to official work) between a clerk and a supervisor, it is called_____communication.

1. Horizontal
2. Diagonal
3. Informal
4. Vertical

42. When a higher level authority gives instructions to a subordinate, it is ———-communication

1. Downward
2. Upward
3. consensus
4. Diagonal

43.__________are the channels of communication which have been established according to the structure of the organisation.

1. Formal channels
2. Informal channels
3. Grapevine
4. Consultations

44. ________of communication the greater the chances of the message being distorted

1. Shorter the line
2. Longer the line
3. Smaller the line
4. Briefer the line

45. The most direct method of communication is

1. Telephone
2. Written
3. Face-to-face oral
4. Proxemics

46. The study of body language is called ————–

1. Kinesics
2. Proxemics
3. Oculesics
4. Oral Communication

47————– communication is time consuming.

1. Horizontal
2. Vertical
3. Diagonal
4. Grapevine

48. Interviews, Speeches are examples of———- communication

1. Written
2. Oral
3. Non-verbal
4. Proxemics

49. Business Ethics seeks to understand the———— issues that arise from business.

1. Moral
2. Commerce
3. Immoral
4. Finance

50———————- is a code of conduct. It tells what to do and what not to do for the welfare of the society.

1. Business Administration
2. Business Law
3. Business Management
4. Business Ethics

51. The adult human mind usually resists ——-

1. Status quo
2. Fear
3. Change
4. Inattentiveness

52. In high context culture, reliance on——————- is

1. Words
2. Non-verbal signs
3. Politeness
4. Oral agreement

53._______listening demands listener’s compulsory

1. Attentive
2. Focused
3. Critical
4. Marginal

54. In Semi -block letter format, date is placed ———-

1. On left side
2. On right side
3. At the top
4. At the bottom

55. To ‘indent’ means————–

1. away from margin
2. at the margin
3. in the margin
4. outside the margin

56—————— letter format has more features of Full Block letter format

1. Modified
2. Semi-Block
3. Full Indention
4. Hanging Indention

57. Full block letter format is called—————- –.

1. Balanced
2. Imbalanced
3. straight
4. proper

58. Read the following and state the type of letter: “Wanted a sales assistant with knowledge of typing and office routine . Apply with C V to Box No B 4040, The Times of India, Mumbai: 400001”.

1. Sales Letter
2. Job Application
3. Appointment Letter
4. Job Offer Letter

59. SOP stands for————

1. Sales of Product
2. Statement of Purpose
3. Statement of Priority
4. Statement of Planning

60. Read the following and answer the question given below:: “Mr Ninad Kale received a letter from Sam India Ltd Company offering a job for the post of an officer in the company. Draft a reply accepting this job .”

QUE: Select the subject line for this letter:

1. Acceptance of Job Offer
2. Job Offer
3. Appointment letter
4. Probation Letter

61. International Network is                 

1. INTERNET
2. INTRANET
3. LETTER
4. INTER COM

62. Read the following and answer the question given below: “Wanted an Accounts Assistant in a reputed company . Candidate must be a Commerce Graduate with Computer Knowledge and typing . Apply with Resume to Box No A 3040, The Times of India, Mumbai: 400001”.

QUE Who is the receiver of this letter?

1. Candidate
2. The Times of India
3. Reputed company
4. Accounts Assistant

63——– social networking service provides free gaming facilities .

1. Facebook
2. Twitter
3. Blog
4. WhatsApp

64. Read the following situation and answer the question given below it:

Ameya Sing, a clerk in a company approaches his Supervisor and says, “Sir, May I suggest you something on the issue of staff in our company?”

1. What is the type of communication used here?
   1. Upward Communication
   2. Downward Communication
   3. Horizontal Communication
   4. Informal

6Communication in a meeting consisting of different levels of employees (superiors, subordinates), is ————–
a. Upward communication
b. Downward communication
c. Vertical communication
d. Horizontal Communication

66. Essay writing is a type of ——communication.
a. Non-verbal
b. Visual
c. Verbal  d. Oral

67. The type of Visual Communication————
a. Poster
b. Posture
c. Oculesics
d. Body Language

68———— are non-moving visual forms of communication.

1. Signs
2. Signals
3. Verbal communication
4. Silence

69. Different social /religious background creates——————– barrier to communication

1. Semantic
2. Cultural
3. Physical
4. Mechanical

70. Lack of knowledge of contextual meaning of words is————————— –.

1. Physical
2. Psychological
3. Cultural
4. Semantic

71. Words with similar sound and spelling but have different meanings are known as ———

1. Homonyms
2. Homograph
3. Homophones
4. Jargon

72.                               is the style of writing date in British letter

1. 7th March, 2021
2. March 7, 2021
3. 07/03/21
4. 7.3.2021

73. Read the following situation and answer the question given below it: : ” Shayana India Ltd . has sent a letter of Appreciation to Akash Gupta, an employee from Sales Department, for achieving the target in “.

QUE Who is the Receiver of this letter?

1. Akash Gupta
2. Shayana India Ltd
3. Employee
4. Sender

74. Read the following paragraph and answer the question given below:

India is an agricultural country. Most of the people live in villages and are farmers who lead a tough life. They work on the farm late till evening. Without farmers there will be no cereals for us to eat. They play an important role in the growth and economy of a country.

Que. Give this passage a suitable title.

1. Agricultural country
2. India
3. Farmer
4. Indian Economy

75———- mind is the source of message.

1. Sender’s
2. Receiver’s
3. Listener’s
4. Communicatee’s

76. Moodle is a ——-

1. Hardware
2. telecare
3. software
4. peripheral

77. Diagonal communication is also known as .

1. Lateral
2. Crosswise
3. Consensus
4. Informal

78. If a candidate wants to seek admission to a university abroad, along with admission form, S/he has to send –.

1. Statement of Purpose
2. Job Application
3. Appointment Letter
4. Acceptance Letter

79.                      is a set of rules that govern the way people interact with one another in

1. Business etiquette
2. Business Management
3. Business Administration
4. Business Analysis

80. In modified letter format, date is placed at———

1. Right side
2. Left side
3. In the center
4. Below signature

 

ANSWER KEY

QUE NO	ANSWER	QUE NO	ANSWER
1	a	41	d
2	b	42	a
3	b	43	a
4	a	44	b
5	a	45	c
6	a	46	a
7	c	47	b
8	b	48	b
9	b	49	a
10	b	50	d
11	d	51	c
12	a	52	a
13	a	53	a
14	c	54	b
15	a	55	a
16	a	56	a
17	d	57	b
18	b	58	b
19	a	59	b
20	b	60	a
21	d	61	a
22	a	62	b
23	b	63	a
24	c	64	a
25	a	65	d
26	c	66	c
27	a	67	a
28	B	68	a
29	a	69	b

30	a	70	d
31	b	71	a
32	c	72	a
33	a	73	a
34	b	74	c
35	a	75	a
36	b	76	c
37	a	77	b
38	a	78	a
39	a	79	a
40	c	80	a

 

 

 

1. ——is the response given by the receiver to the sender’s message.
   a)Encoding b)Decoding c)Feedback d)Medium
2. ——–gives legal validity to a letter.
   a)Subject line b)Signature c)Confidential notation d)Encloser block
3. ——-is a form of non-verbal communication
   a)Letter b)Circular c)Report d)Facial expressions
4. Notices and circulars are examples of…..communication.
   a)Upward b)Downward c)Grapevine s)Horizontal
5. Moodle is a tool for——–
   a)Twitter b)E-learning c) Whats App d)Facebook
6. The Latin term_________ is the source for the English word communication.
   (a) Communis (b) Communist (c) Communal (d) Community
7. Communication that moves from a superior to a subordinate is an example of_________
   communication.
   (a) Upward (b) Downward (c) Horizontal (d) Circular
8. _________is a psychological barrier.
   (a) Noise (b) Abstracting (c) Unfamiliar language (d) Multiplicity of meaning
9. ___________communication has reference value.
   (a) Written (b) Oral (c) Face-to-Face (d) Non-verbal
10. _________ is a non-verbal feature of Oral Communication.
    (a) Paralanguage (b) Colour (c) Map (d) symbol
11. a. Signs and __________ were mainly used when language did not exist.
    i. Telegrams ii. letters iii. symbols iv. cell phones
12. Visual communication happens through _________.
    i. Sound ii. Pictures iii. Language iv. Music
13. Noise and distance are considered to be ________ barriers.
    i. Cultural ii. Physical iii. Mechanical iv. Semantic
14. ______________ gives legal validity to a letter.
    i. Subject line ii. Signature iii. Enclosures iv. Date
15. ____________ scans incoming mails
    i. Virus protection software ii. CD iii. Filter iv. Censor
16. The process of giving an abstract idea a concrete form is called ____________.
    a) planning b) encoding c) medium d) decoding
17. Meetings, Speeches, Interviews are examples of _______________.
    a) Non Verbal communication b) Proxemics c) Oral communication d) written
    communication
18. ________________ is a two way process.
    a) Order b) Command c) Warning d) Communication
19. ______________ is a psychological barrier.
    a) Closed mind b) Noise c) Language d) Environment
20. ______________ is an informal channel of communication.
    a) Paralanguage b) Grapevine c) Upward communication d) Written communication
21. _____________ is an e-learning tool.
    a) Whats App b) Facebook c) Moodle d) Blog
22. ______________ is an optional part of business letters.
    a) Date b) Inside address c) Letter head d) Identification initials
23. Resistance to change is a ______________ barrier to communication.
    a) Physical b) Psychological c) Semantic d) Cross- Cultural
24. ______________ Communication takes place across the organizational hierarchy.
    a) Upward b) Downward c) Diagonal d) Horizontal
25. The Latin term ______________ is the source for the English word communication.
    a) Communis b) Communist c) Communal d) Community
26.  ————- is converting your ideas into message.
    (a) Decoding (b) Listening (c) Encoding (d) Observing
27. ————- is an online communication system.
    (a) Word (b) E-mail (c) SMS (d) None of these
28. ———– is an example of non-verbal communication.
    (a) T.V (b) Body language (c) Singing (d) Teleconferencing
29. Suggestion scheme encourages ————– communication.
    (a) Upward (b) Downward  (c) Horizontal (d) Diagonal
30. ————- is a physical barrier.
    (a) Listening (b) Closed mind (c) Time and distance (d) Resistance to change
31. A selection interview is a type of……..interview.
    (Media, Business, Trade)
32. The RTI Act came into force in the year………
    (1995, 2000, 2005)
33. The full form of AIDA is…….., Interest, Desire, Action.
    (Attraction, Attention, Appeal)
34. A………Letter of Inquiry is sent in response to an advertisement.
    (Solicited, Responsive, Invited)
35. The full form of EGM is……..General Meeting.
    (Extraordinary, Emergency, Exceptional)
36. Public Relation is an……..activity.
    (On-going, Unplanned, Occasional)
37. A/An……..interview is conducted for an employee who is leaving an organization.
    (Exit, farewell, Good-by)
38. A…….Order is placed for a new product is launched in the market.
    (Trail, Temporary, Time-bound)
39. Promotional Leaflets and Fliers are used for……..promotion.
    (Sales, Academic, Post)
40. A/An……is the list of items to be discussed at a formal meeting.
    (Itinerary, Agenda, Schedule)
41. A Selection or Employment Interview is also known as a …….interview.
    (Job, Segregation, Selector)
42. If The Chairperson is……the conference activity suffers.
    (Too weak, Too dominating, Either too dominating or to weak)
43. A group interview is similar to a……
    (Group discussion, Panel interview, Structured interview)
44. The first step towards organizing a meeting is to…….
    (Decide the venue, determine the purpose, inform the members)
45. …….refers to a meeting for discussion or an exchange f views.
    (Board meeting, Committee meeting, Conference)
46. ……..is an ongoing activity.
    (Public relations, group discussion, conference)
47. A/An…..provides a personal touch that promotes goodwill.
    (Open House, Press Conference, Exhibition)
48. Justice delayed is justice…….
    (Denied, delivered, granted)
49. ……are designed to be handed out to people for Sale Promotion.
    (Leaflets, Memos, Reports)
50. A/An……report deals with the assessment and promotion of employees
    (Project, Appraisal, Inspection)

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