FYBCOM Commerce Sem 2 important Questions Mumbai University

FYBCOM Commerce Sem 2 important Questions

Q.2 Answer the following (Any 2)

• Define service and explain its characteristics
• What is the scope of services?
• Define service. Describe its classification.
• Explain the elements of the marketing mix for services.
• Describe the steps involved in the process of service delivery.
• Explain the Strategies for managing capacity and demand
• What are the features of services?
• Explain various steps in new service development.
• Explain the opportunities in the service sector.

Q.3 Answer the following (Any 2)

1. Describe various types of store formats of retail in India
2. Discuss certain points of argument in favor of Foreign Direct Investment in retailing in India.
3. Distinguish between organized retailing and unorganized retailing.
4. Describe the guidelines for store planning with reference to design and layout.
5. What are the challenges faced by the retail sector in India?
6. What are the factors responsible for the growth of organised retailing in India?
7. Explain various challenges faced by the retail sector in India.
8. Explain in brief various non-store formats in India.

Q4. Answer the following (Any 2)

1. What is KPO? Explain its merits.
2. Explain the advantages and disadvantages of debit cards.
3. Describe various elements of the logistics network.
4. What is Business Process Outsourcing (BPO)? Explain its benefits.
5. What is Business Process Outsourcing? Explain its merits.
6. Explain the disadvantages of Credit Cards.
7. What is enterprise resources planning? Explain its merits.
8. What is the difference between a credit card and a debit card?
9. Explain various elements of the logistics network.

Q.5 Answer the following (Any 2)

1. What is E-commerce? Explain its features.
2. Explain various functions of E-commerce.
3. Write the advantages of online marketing research.
4. Explain the functions of E-commerce.
5. Explain the Business to Consumer (B2C) model of e-commerce in detail.
6. What is E-Commerce? Explain various challenges faced with reference to the transition to e-commerce
7. Explain the advantages of online marketing research.

Q.6 Write short notes on: (Any 4)

• Importance of the Services sector in the Indian economy
• Customer Expectations of services
• Challenges in the service sector
• Retail Franchising
• BPO
• Internet Banking
• Business to Business (B2B) transactions.
• Elements of services Mix
• Elements of Logistics
• Advantages of Franchising
• Careers in retailing
• Automated Teller Machine (ATM)
• Internet Banking
• Impact of FDI on Banking Sector in India
• Business to Consumers (B2C)