FYBCOM Business Communication MCQ with Answers: Mumbai University

Communis means__________________.

1. a communist
2. to make common
3. miscommunication
4. to keep discrete

Good communication implies__________.

2. Understanding
3. Agreement
4. Friendliness
5. Telepathy

The preparation of the message by the sender is known as____________.

1. Encoding
2. Decoding
3. Medium
4. Symbols

__________is an abbreviation of weblogs.

1. Web
2. Web 2.0
3. Blog
4. Feed

MOODLE stands for——————.

1. Maximum object-oriented Deliberate learning environment
2. Minimum object-oriented Dynamic learning environment
3. Modular object ordered Deliberate learning environment
4. Modular object-oriented Dynamic learning environment

An idea in the mind of the_____________–is the beginning of the communication cycle.

1. Decipherer
2. Receiver
3. Sender
4. Decoder

__________involves sending mails via telecommunication links.

1. Electronic Mail
2. Electrified Mail
3. Electrical Mail
4. Elect mail

The medium of communication is also called the___________of communication.

1. Decoding
2. Channel
3. Encoding
4. codes

____________was founded by Evan Williams, Noah Glass, Jack Dorsey and Biz Stone.

1. Facebook
2. What’s App
3. Blog
4. Twitter

Social media creates_____________communities using a computer.

1. Vicious
2. Virtual
3. Real
4. Vain

_____________is a measure of the success of the message communicated.

1. Encoding
2. Symbol
3. Feedback
4. Decoding

____________are subjective in nature.

1. Gmail
2. Blogs
3. Internet
4. Intranet

Signs and___________were mainly used when language didn’t exist.

1. Telegrams
2. Symbols
3. Letters
4. Mails

The placement at different levels at which people work within an organisation is known as____________.

1. Supervision
2. Line of authority
3. Channels
4. Policy decisions

To achieve the main purpose of communication in business the proper usage of_________is necessary.

1. Hierarchy
2. Channels
3. Attention
4. Language

When a message is expressed using gestures, it is__________communication.

1. Non – Verbal
2. Oral
3. Written
4. Visual

Downward communication is also called as__________.

1. Upward communication
2. Diagonal communication
3. Downstream communication
4. Stream of communication

The communication that involves usage of sign language, pictures, symbols that enables communicating in absence of words is________________.

1. Symbolic
2. Nonverbal
3. Visual
4. Speech

__________is the result of self-discipline, inner trust, and a decision to be honest in all situations.

1. Work
2. Exercise
3. Integrity
4. Punctual

The employment of children in any work that deprives children of their childhood, which disturbs morally and mentally is________.

1. Child labour
2. Child act
3. Morality
4. Social responsibility

Channels of internal communication are broadly divided into____________.

1. Horizontal and grapevine
2. Downward and upward
3. Formal and informal
4. Vertical and formal

Non-verbal codes are used to establish and maintain_________.

1. Corporate communication
2. Interpersonal relationships
3. Social responsibility
4. Proxemics

The written communication can be used as__________.

1. Legal evidence
2. For specific situations
3. Symbolic representation
4. Speaker’s representation

SMS—stands for_____________.

1. Shine message servicing
2. Simple message server
3. Short message service
4. Store message server

Communication by touch is also known as__________.

1. Pulling
2. Etiquette
3. Haptics
4. Kinesthetic

Emphatic listening is also called___________listening.

1. inactive
2. active
3. fake
4. real

Listening is a___________effort by the receiver to perceive and understand the message.

1. unconscious
2. universal
3. passive
4. conscious

Hearing is a physical process whereas, listening is a physical and_________process.

1. intricate
2. behavioural
3. mental
4. complicated

Listening helps to solve_____________in an organisation.

1. problems
2. puzzles
3. sudoku
4. maths

Good listening skills can be developed by keeping___________.

1. a preconceived notions
2. an open mind
3. eyes closed
4. on talking

_________listeners, who keep making notes miss the finer shades of meanings such as speaker’s body language.

1. Moody
2. Fake
3. Intellectual
4. Marginal

A good listener must___________on what the speaker has to say.

1. frown
2. ignore
3. doubt
4. concentrate

Use of_______________causes barriers in communication.

1. jargon
2. simple words
3. slides
4. lucid language

__________features like tone and pitch of the speaker are very important or else they may cause language barriers.

1. language
2. Paralinguistic
3. speaking
4. dressing

__________is one of the most important socio-cultural barrier in the world.

1. Noise
2. Jargon
3. Pollution
4. Ethnocentrism

The wrong choice of____________can lead to language barriers.

1. medium
2. paper
3. dress
4. time

Physical barriers such as noise can be reduced during a meeting by conducting it in a________room.

1. conference
2. spacious
3. sound- proof
4. clean

By using simple and short sentences with simple words____________barriers can be avoided.

1. psychological
2. language
3. socio- cultural
4. physical

6^th July 2011 is____________style of writing the date.

1. American style
2. British style
3. Indian style
4. European style

Salutation is always placed in the___________side of the margin.

1. top
2. bottom
3. right
4. left

_________comes first in the American style of writing the dateline.

1. Month
2. date
3. year
4. top

___________paragraph means every line of the paragraph begins close to the left hand margin.

1. opening
2. closing
3. blocked
4. indented

A__________letter is a letter that expresses the personal opinion of a referee.

1. Acceptance
2. Recommendation
3. Termination
4. Confirmation

The complimentary close in modified block form is placed in the____________side of the margin.

1. right
2. top
3. bottom
4. left

The dateline in semi–block form is placed on the____________.

1. right
2. top
3. bottom
4. left

Semi–block form is a________spaced letter.

1. triple
2. double
3. single
4. quadruple

In modified block form only_________is double spaced.

1. head address
2. inside address
3. salutation
4. paragraphs

Which of these is not an important feature of a paragraph?

1. cohesiveness
2. Breadth
3. Unity
4. Coherence

WFH stands for___________.

1. Work for home
2. Watch from home
3. Work from home
4. Watch for home

________-are special or technical words that are used by a particular group of people in a particular profession and that other people do not understand.

1. Jargon
2. Courtesy
3. CEO
4. Unity

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